AI Training
Change how the AI collects by writing a sentence. No rule builders, no code.
10 learned rules
Dispute Rules
Suggested rule improvements
Kovify never changes official dispute routing silently — approve a suggestion to make it policy.
Change Pricing default owner
Pricing disputes have been manually reassigned to Sarah Kim 76% of the time (8 of the last 11).
Default Owner: Pricing Team → Sarah Kim — Pricing
Increase Missing Invoice autonomy
Missing Invoice disputes resolve automatically after sending invoice copies in 94% of cases.
AI Autonomy: Assisted → Mostly Autonomous
Shorten Tax escalation window
Tax disputes older than 5 days rarely close without Finance Director involvement.
Escalate After: 5 business days → 4 business days
Cash App Rules
Suggested cash application improvements
Kovify never changes cash application policy silently — approve a suggestion to make it official.
CRULE-REMIT · Default Owner
82% of recent missing-remittance cases were manually reassigned to Mary.
Default Owner: Cash Application Team → Mary Johnson — Cash Application
CRULE-PAID · First Follow-Up
Paid-but-open issues resolved 1.4 days faster when chased the next business day.
First Follow-Up: 2 business days → 1 business day
Teach
Tell the AI what to do differently
Written rules take effect immediately across every process.
| Rule | Category | Scope | Source | Learned |
|---|---|---|---|---|
| Do not call customers before the second email has been sent. | Calling Preferences | All customers | Training | Jul 14, 2026 |
| For balances above $100,000 always request approval before escalating. | Approval Requirements | All customers | Training | Jul 21, 2026 |
| Never use the phrase "final notice" in customer communications. | Tone & Language | All communications | Training | Jun 30, 2026 |
| Hospital customers receive 7 additional days before escalation. | Customer Exceptions | Process: Hospitals | Training | Aug 2, 2026 |
| When AP says payment was mailed, wait 5 business days before following up. | Payment Behaviors | All customers | Training | Aug 9, 2026 |
| ABC Medical Systems is a sensitive account — use a softer communication style. | Customer Exceptions | ABC Medical Systems | Training | Aug 15, 2026 |
| Customers under $5,000 past due wait 7 extra days before escalation. | Escalation Rules | All customers | Feedback | Aug 18, 2026 |
| Atlas Business Solutions responds best to calls between 2 PM and 4 PM MT. | Communication Preferences | Atlas Business Solutions | Observed | Aug 20, 2026 |
| Credit Hold is never applied automatically — human approval is always required. | Company Rules | Company-wide | Training | Jun 12, 2026 |
| Apex Technology Corp pays on a fixed Thursday check run — avoid Monday follow-ups. | Payment Behaviors | Apex Technology Corp | Observed | Aug 11, 2026 |
Rules active
10
Observed rules
2
Training suggestion
The AI notices hospital accounts respond 2.4x more often to calls than emails. Consider teaching it to lead with a call at 20 days past due.
Behavior audit log
- Kovify AI CollectorAug 27, 2026Promise to Pay created — ABC Medical SystemsDetected Promise to Pay intent in AP reply (94% confidence)
- Marcus WebbAug 27, 2026Autonomy changed — Summit IndustrialAccount became hostile; require review before outbound contact
- Kovify AI CollectorAug 26, 2026Dispute created — Horizon DistributionDetected Dispute intent in AP reply (91% confidence)
- Dana EllisAug 25, 2026AI training rule addedCompany policy alignment with hospital approval cycles
- Kovify AI CollectorAug 24, 2026Collection process step executed — Northstar EquipmentSmall Business process, 3 days past due trigger
- Priya RamanAug 22, 2026Approval rejected — Horizon DistributionOpen pricing dispute makes escalation inappropriate